Shipping policy

 

📄 SHIPPING POLICY

Thank you for visiting and shopping at petshome! We are dedicated to delivering your premium pet essentials in a safe and timely manner. Below are the terms and conditions that constitute our Shipping Policy.

1. Shipment Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive another notification when your order has shipped.

  • Please note: If we are experiencing a high volume of orders or during peak holiday seasons, shipments may be delayed by a few days. If there will be a significant delay in the shipment of your order, we will contact you via email or phone.

2. Shipping Rates & Delivery Estimates

We offer flat-rate and free shipping options for our customers across the United States. Shipping charges for your order will be calculated and displayed at checkout.

Shipping Method Estimated Delivery Time Shipping Cost
Standard Shipping 5–10 business days $4.99 (Free for orders over $50)
Expedited Shipping 3–5 business days $9.99

  • Disclaimer: Delivery delays can occasionally occur due to carrier issues, customs processing, or severe weather conditions. Estimated delivery times are guidelines and are not legally binding guaranteed dates.

3. Shipment to P.O. Boxes or APO/FPO Addresses

  • petshome ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

  • Please note that Expedited Shipping is not available for P.O. Boxes or APO/FPO addresses; these orders will automatically be shipped via Standard Shipping.

4. Shipment Confirmation & Order Tracking

  • You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s).

  • The tracking number will become active within 24–48 hours.

  • You can track your package directly through the link provided in the email or by logging into your account on our website.

5. Customs, Duties, and Taxes

  • For international orders or items shipped from our overseas fulfillment centers, petshome is not responsible for any customs and taxes applied to your order.

  • All fees imposed during or after shipping are the sole responsibility of the customer (tariffs, taxes, etc.).

6. Title and Risk of Loss

  • As stated in our Terms of Service, the title to and risk of loss for all products purchased pass to you once we transfer the items to the shipping carrier.

  • petshome is not liable for products damaged, lost, or stolen during transit. If you received your order damaged, or if your package is marked as delivered but missing, please contact the shipment carrier directly to file a claim.

  • Tip: Please save all packaging materials and damaged goods before filing a claim.

7. Incorrect Address Disclaimer

  • It is the buyer's responsibility to ensure that the shipping address entered is correct. We do our best to speed up processing and shipping time, which means there is a very small window to change or cancel an order.

  • If you choose to change your shipping address, please contact us at sdwan1688@outlook.com as soon as possible. If the package has already been shipped, we cannot change the address, and we are not liable for lost packages due to incorrect addresses provided by the buyer.

8. Contact Information

If you have any questions about the delivery and shipment of your order, please contact us at:

  • Email: sdwan1688@outlook.com

  • Store Name: petshome

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