Terms of service
这是一份专为 Shopify 独立站（petshome） 定制的服务条款（Terms of Service）。由于您的独立站面向美国市场，该条款已经融入了符合美国法律习惯的表述（如成年年龄声明、免责限制、管辖权说明等），并严格保留了 Shopify 官方要求的第 9 节商家与平台关系条款。
为了方便您直接复制到 Shopify 后台（Settings -> Policies -> Terms of service）或单独创建为 “Terms of Service” 页面，以下为您整理出排版清晰、可直接使用的中英文对照版/纯英文版建议。
💡 独立站合规提示：
面向美国市场，建议在网站前台仅发布纯英文版本。
请注意替换文本中用括号
[...]标注的占位符（如隐私政策链接、实际注册公司名称等）。
📄 纯英文版（建议直接复制到网站）
TERMS OF SERVICE
OVERVIEW
Welcome to petshome! Throughout the site, the terms “we”, “us” and “our” refer to petshome. petshome operates this store and website, including all information, content, features, tools, products, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here (the "Services"). petshome is powered by Shopify, which enables us to provide the Services to you.
The following Terms of Service, together with any policies referenced herein (collectively, "Terms of Service" or "Terms"), set forth your rights and responsibilities when using the Services.
Please read these Terms of Service carefully before accessing or using our website. They contain important information regarding your legal rights and cover disclaimers and limitations of liability. By accessing, using, or interacting with our Services, you agree to be bound by these Terms of Service and our Privacy Policy [Link]. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and that you have given us your consent to allow any of your minor dependents to use this site on devices you own, purchase, or manage.
To use the Services, including browsing our online store or purchasing any products, you may be required to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide to our store is correct, current, and complete, and that you have all necessary rights to provide this information.
You are solely responsible for maintaining the security of your account credentials and for all activities that occur under your account. You may not transfer, sell, assign, or sublicense your account to any other person.
SECTION 2 - OUR PRODUCTS
We have made every effort to display as accurately as possible the colors and images of our products and services that appear at the store. However, please note that because of differences in the type of device you use to access the store and its settings, colors or product appearance may differ from how they appear on your screen.
We do not warrant that the appearance or quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or will be identical to the presentation in our online store.
All descriptions of products are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. petshome reserves the right to accept or decline your order for any reason at its sole discretion. Your order is only established upon confirmation of acceptance by petshome. We must receive and process your payment before your order is accepted. Please check your order carefully before submitting; once accepted, petshome may not be able to accommodate cancellation requests. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made.
Your purchase may only be returned or exchanged in accordance with our Refund Policy [Link]. You represent and warrant that your purchase is solely for your personal or household use, and not for commercial resale or export.
SECTION 4 - PRICES AND BILLING
Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, duties, or import charges.
Prices posted on our online store may differ from prices in physical stores, online stores operated by third parties, or other outlets. We may from time to time offer promotions that may affect pricing and that are governed by terms separate from these Terms. If the terms of a promotion conflict with these Terms, the promotion terms will govern.
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
You represent and warrant that (1) the credit card information you supply to us is true, correct, and complete, (2) you are duly authorized to use such credit card for the purchase, (3) charges incurred by you will be honored by your credit card company, and (4) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any.
SECTION 5 - SHIPPING AND DELIVERY
We are not liable for any delays in shipment or delivery. All delivery times are estimates only and cannot be guaranteed. We are not responsible for delays caused by the carrier, customs processing, or circumstances beyond our reasonable control. Title and risk of loss pass to you once we transfer the products to the carrier.
SECTION 6 - INTELLECTUAL PROPERTY
Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by petshome, its affiliates, or licensors, and are protected by United States and foreign patent, copyright, and other intellectual property laws.
These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Services without our prior written consent. Except as expressly provided, nothing in these Terms shall be construed as conferring any license or right under any patent, trademark, copyright, or other intellectual property rights of petshome, Shopify, or any third party. Unauthorized use of the Services may violate federal and state intellectual property laws. petshome reserves all rights not expressly granted herein.
The petshome name, logos, product and service names, designs, and slogans are trademarks of petshome or its affiliates or licensors. You must not use such marks without the prior written permission of petshome. The Shopify name, logo, product and service names, designs, and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans appearing on the Services are the trademarks of their respective owners.
SECTION 7 - OPTIONAL TOOLS
You may be provided with access to third-party tools as part of the Services, which we neither monitor nor have any control over nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
The Services may contain materials and hyperlinks to websites provided or operated by third parties (including embedded third-party features). We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Services to access these materials or third-party sites, you do so at your own risk.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
petshome is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases made at our store are directly between you and petshome. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales conducted between you and petshome, including any injury, damage, or loss resulting from the purchase of products and services. You hereby expressly release Shopify and its affiliates from any and all claims, damages, and liabilities arising out of or in connection with your purchases or dealings with petshome.
SECTION 10 - PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy, which can be viewed here [Link]. Certain personal information may be affected by Shopify’s Privacy Policy, which can be viewed on Shopify's official website. By using the Services, you represent that you have read and understood the Privacy Policy.
Because the Services are hosted by Shopify, Shopify processes personal information about your visits and use of the Services to provide and improve the Services. Information you submit to the Services will be transferred to Shopify and potentially to other third parties located in countries outside your country of residence. Please review our Privacy Policy [Link] for more detailed information on how we, Shopify, and our partners use your personal information.
SECTION 11 - FEEDBACK
If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, comments, proposals, plans, or other materials (collectively, "Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, copy, modify, publish, distribute, and display such Feedback in any medium for any purpose, including commercial use. For example, we may utilize the rights granted under this license to operate, provide, evaluate, enhance, improve, and promote the Services, as well as to perform our obligations and exercise our rights under the Terms of Service.
You represent and warrant that: (1) you own or hold all necessary rights to all Feedback; (2) you have disclosed any compensation or incentive related to submitting the Feedback; and (3) your Feedback complies with these Terms. We are under no obligation (1) to maintain any Feedback in confidence; (2) to pay compensation for any Feedback; or (3) to respond to any Feedback.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your Feedback will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your Feedback will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any Feedback. You are solely responsible for any Feedback you make and its accuracy. We take no responsibility and assume no liability for any Feedback posted by you or any third-party.
SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
SECTION 13 - PROHIBITED USES
You may access and use the Services only for lawful purposes. You shall not, directly or indirectly, access or use the Services: (1) for any unlawful or malicious purpose; (2) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (3) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (4) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate against our employees or any other person; (5) to submit false or misleading information; (6) to send, knowingly receive, upload, download, use or re-use any material which does not comply with these Terms; (7) to transmit, or procure the sending of, any advertising or promotional material, including any “junk mail”, “chain letter”, “spam”, or any other similar solicitation; (8) to impersonate or attempt to impersonate any other person or entity; or (9) to engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Services, or which, as determined by us, may harm petshome, Shopify, or users of the Services, or expose them to liability.
Additionally, you agree not to: (1) upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service; (2) copy, duplicate, extract, sell, resell or exploit any portion of the Services; (3) collect or track the personal information of others; (4) to spam, phish, pharm, pretext, spider, crawl, or scrape; (5) use any robot, spider, automated device or process, AI tools (such as agentic AI), or automatic or manual means to access the Services; or (6) interfere with, bypass, or circumvent the security features, authorization functions, robot exclusion headers, or other measures implemented to restrict access to the Services. We reserve the right to suspend, disable, or terminate your account at any time without notice if we believe you have violated any part of these Terms.
SECTION 14 - AGENTS
14.1 This section (“Agent Terms”) applies if you use, permit, enable, or facilitate the deployment of an Agent to access, use, or interact with any of the Services. An “Agent” means any software or service that can act autonomously or semi-autonomously on behalf of or at the direction of any individual or entity, and can perform actions on or use an individual's device without direct supervision.
14.2 No Agent may access, use, or interact with the Services unless it always identifies itself and operates strictly in accordance with Section 14.4 below. Furthermore, no Agent may access, use, or interact with the Services if we request that Agents do not access, use, or interact with any of the Services.
14.3 We may restrict any Agent from accessing, using, or interacting with the Services through technical measures or other means.
14.4 An Agent must: (1) in all HTTP/HTTPS requests, identify that the request comes from an Agent and disclose the Agent’s name by including the following in the request’s User-Agent string: “Agent/[Agent Name]”; (2) not conceal or obscure the fact that any access, use, or interaction is from an Agent, such as by (a) mimicking human behavior and interaction patterns, or (b) completing or circumventing CAPTCHAs or measures designed to distinguish computers from humans; (3) truthfully answer any questions or prompts designed to determine whether the interaction is from a human or a computer; and (4) not circumvent or otherwise evade any measures designed to block, limit, modify, or control how the Agent accesses, uses, or interacts with the Services.
SECTION 15 - TERMINATION
We may, in our sole discretion, terminate this agreement or your access to the Services (or any part thereof) at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.
The following sections shall survive any termination of these Terms: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.
SECTION 16 - DISCLAIMER OF WARRANTIES
The information presented on or through the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Services, or by anyone who may be informed of any of its contents.
Unless otherwise expressly stated by petshome, the Service and all products delivered to you through the Service are provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusions may not apply to you.
SECTION 17 - LIMITATION OF LIABILITY
To the maximum extent permitted by law, in no event shall petshome, our partners, directors, officers, employees, affiliates, agents, contractors, service providers, or licensors, as well as Shopify and its affiliates, be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.
SECTION 18 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless petshome, Shopify, and our affiliates, partners, officers, directors, agents, contractors, licensors, and service providers from any loss, damage, liability, or claim (including reasonable attorneys’ fees) made by any third-party due to or arising out of: (1) your breach of these Terms of Service or the documents they incorporate by reference; (2) your violation of any law or the rights of a third-party; or (3) your access to and use of the Services.
We will notify you of any claim requiring indemnification, but any failure to receive timely notice will not relieve you of your indemnification obligations unless you are materially prejudiced thereby. We may control the defense and settlement of such claims at your expense, including the choice of counsel, provided that we will not settle any claim requiring any non-monetary obligation from you without your consent (which shall not be unreasonably withheld). You shall cooperate with the defense of any claim requiring indemnification, including providing relevant documents.
SECTION 19 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceable of any other remaining provisions.
SECTION 20 - WAIVER; ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 21 - ASSIGNMENT
You may not delegate, transfer, or assign this agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt shall be void. We may transfer, assign, or delegate these Terms and our rights and obligations without your consent or notice.
SECTION 22 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the federal and state or regional courts of the jurisdiction where petshome’s headquarters are located. You and petshome agree to submit to the personal jurisdiction of such courts.
SECTION 23 - HEADINGS
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 24 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes to these Terms in accordance with applicable law, and such changes will become effective on the date specified in the notice. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 25 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at sdwan1688@outlook.com.
Our contact information is as follows:
[Your Legal Business Name / Trade Name, e.g., petshome LLC]
sdwan1688@outlook.com